Development Engagement & Aftercare Manager

Role Purpose
We are seeking a motivated and proactive professional to join our team and contribute to the delivery of high-quality services. The ideal candidate will bring strong communication skills, a collaborative mindset, and the ability to work effectively in a fast-paced environment. This role plays a key part in supporting organisational goals and ensuring a positive experience for both colleagues and stakeholders.

Responsibilities

• Support day-to-day operations and ensure tasks are completed efficiently and accurately.
• Collaborate with internal teams to maintain smooth workflows and resolve issues promptly.
• Provide excellent customer or client service, responding to enquiries with professionalism.
• Contribute to the development and implementation of improvements to processes and services.
• Maintain accurate records, documentation, and reports as required.
• Uphold organisational values and compliance with relevant policies and procedures.

Requirements

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive, problem-solving approach with attention to detail.
• Experience in a similar role is desirable but not essential.
• Competence with common digital tools and willingness to learn new systems.
• A positive attitude, reliability, and commitment to team success.