SEND Complaints Officer

Job Title: Complaints Officer 
Contract: 3 to 6 month ongoing contract 
Hours: Mon to Fri 9am to 5pm (remote)

About the Role
We are seeking a dedicated and professional SEND Complaints Officer to join our team. You will play a key role in ensuring that complaints relating to Special Educational Needs and Disabilities (SEND) provision are handled with fairness, transparency, and care.
In this role, you will:

• Receive, log, and track complaints relating to SEND provision.
• Investigate complaints thoroughly and impartially, liaising with schools, professionals, and service providers as required.
• Ensure compliance with statutory requirements, including the SEND Code of Practice.
• Communicate investigation outcomes clearly, accurately, and sensitively to complainants.
• Contribute to improving services by identifying themes, trends, and areas for learning.

About You
We are looking for someone who can demonstrate:

• Strong communication and interpersonal skills, with the ability to handle sensitive issues with empathy.
• Excellent organisational and investigative skills, with attention to detail.
• A good understanding of SEND legislation and statutory guidance.
• The ability to remain impartial and manage challenging conversations professionally.
• Experience of complaints handling or casework within education, health, or social care (essential).

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.