Estates Manager - PFI

Vox Consultants are currently recruiting for a Estates Manager for a PFI contract in Wimbledon. This Role has progression to a Site Director and further. 

As the Estates Manager, you will take the lead in delivering high-quality Hard FM services under a PFI contract, managing both in-house and outsourced teams. You’ll oversee the complete lifecycle of planned and reactive maintenance, ensuring operations run smoothly, safely, and in strict alignment with contractual requirements and KPIs.
In this PFI setting, relationship management is crucial. You’ll serve as the central liaison between key stakeholders — including the NHS Trust, SPV, lifecycle partners, and service providers — requiring a strong ability to build and sustain professional, influential relationships. Your role will involve translating complex technical matters into clear, actionable communication while maintaining a focus on contract performance and service delivery.
Leading a skilled and established team, you'll bring clarity, energy, and direction to drive continuous improvement and ensure service excellence across all areas of responsibility.
What You’ll Need to Succeed:

• A recognised ONC/HNC (or equivalent) in Mechanical or Electrical Engineering, Building Services, or Construction.
• Proven experience operating within a structured quality management framework such as ISO 9001.
• A strong background in facilities management, ideally within a PFI or healthcare environment.
• A confident, customer-focused leadership style with the ability to thrive in a high-pressure setting.
• The capability to drive performance, encourage innovation, and foster a culture of continuous improvement.

What You’ll Be Responsible For:

• Leading, motivating, and developing a multi-disciplinary FM team to deliver high standards of service.
• Managing contract performance, including full accountability for budgets and supplier relationships.
• Developing and maintaining effective partnerships with stakeholders such as the NHS Trust, SPV Manager, and lifecycle provider.
• Ensuring full compliance with statutory regulations and contractual obligations, particularly around health and safety.
• Identifying and mitigating operational risks to avoid PMS deductions and unavailability penalties.
• Acting as the primary escalation point for FM-related issues, including participation in the emergency on-call rota.

What We’re Looking For:
Essential:

• Extensive experience managing Hard FM contracts, preferably within healthcare or a PFI context.
• ONC/HNC qualification in Building Services, Electrical or Mechanical Engineering.
• Excellent leadership and people management skills, with a strong focus on coaching and team development.
• Solid financial acumen and experience managing P&L responsibilities.
• Strong stakeholder engagement and communication abilities across all levels.
• Proficiency with CAFM systems, MS Office, and performance reporting tools.
• Knowledge of ISO 9001 standards and statutory compliance requirements.
• Availability for emergency callouts as part of the on-call rota.

Desirable:

• NEBOSH or equivalent Health & Safety qualification.
• Experience with CDM regulations and lifecycle management.
• Membership of BIFM (or equivalent professional institution).