Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid

V41105059

£23,800 Per Annum

Full Time

Permanent

United Kingdom,

Healthcare

Posted 3 hours ago

Expires In 29 Days

Job Description

Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid

My Client a leading Optical and Audiology Domiciliary Company is looking for a proactive and empathetic Customer Rebook Advisor to join their outbound rebook team, this is a Hybrid role so you will be working from home, it is important you do have good optical knowledge. In the role, you’ll be contacting customers nationwide who are due or overdue their routine sight tests. This includes those typically at the 12-month mark as well as those who may have chosen or needed to wait longer, up to 18–24 months.
Your understanding of optical care will be key in helping customers appreciate the importance of regular sight tests and encouraging them to stay engaged with their care plans. You’ll manage your own call diary, making over 100 outbound calls per day with the goal of booking 30–40 appointments.
This is a fantastic opportunity to use your optical knowledge in a customer-focused role that supports better eye health across the UK.
Principle Accountabilities

Contact existing and lapsed customers across the UK via outbound calls
Book approximately 30–40 appointments daily from 100+ calls
Build, manage and follow up on your own call-back diary
Confidently handle objections while maintaining a caring and professional tone
Use your optical knowledge to explain clinical notes and the importance of ongoing sight tests
Use discretion to offer appropriate discounts to support rebooking
Inform customers about the company’s audiology services and how regular hearing checks complement eye care
Accurately update and manage customer data using our bespoke internal systems
Work closely with a small, supportive team
Champion the customer within the business by gathering feedback and identifying areas for improvement

Skills & Attributes

Previous experience in an optical environment
Experience in outbound calling or customer service roles
A target-driven approach with a genuine passion for helping people
Strong communication and objection-handling skills
Good organisational skills and the ability to self-manage a busy diary
Ability to use computer systems confidently and accurately
A patient-centred approach aligned with our values of clinical excellence

Salary Package

Competitive salary.
Private medical insurance
Life assurance (4x salary)
Access to health & wellbeing initiatives
Contributory pension scheme (matched up to 5% upon successful completion of the probationary period)
22 days' holiday plus bank holidays
Discounted eyewear and hearing products after a qualifying period

For more information and to discuss further please contact Nicki on 07515609482 quoting reference number V41105059

Network Group Holdings is an Equal Opportunities Employer.

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