Lead IT Support Lead

Lead IT Support Engineer -

We are on the lookout for a Lead IT Support Engineer to join the team of a globally recognized Fintech business that is at the forefront of Technology innovation. If you’re looking to make a real impact while advancing your career in IT, this is the role for you.


The Role:

As a Lead IT Support Engineer, you’ll play a pivotal role in ensuring smooth IT operations across the organization.

You’ll manage ticket workflows, assist in configuring systems, and help maintain a high standard of service delivery. This is a fantastic opportunity to gain exposure to both software development and cloud engineering, setting the stage for your next career move.

Key Responsibilities:

• Act as a point of escalation for the Service Desk team.
• Manage and resolve IT tickets efficiently while providing exceptional support.
• Review and approve system configurations.
• Upskill junior team members and share best practices.
• Work collaboratively with the Problem Manager to proactively prevent issues.

What We’re Looking For:

• Strong experience in IT support with a focus on ticket management.
• Solid understanding of IT infrastructure and systems.
• Can read and write a basic level SQL and Java Code.
• Excellent problem-solving and communication skills.
• Eagerness to learn and develop new technical skills.
• Team player with a proactive approach to challenges.

What’s on offer:

• Career Growth: Learn new programming languages and gain hands-on cloud engineering experience.
• Certifications: We’ll sponsor your AWS certifications to help you achieve your goals.
• Hybrid Work: Enjoy the flexibility of working 2-3 days a week in our Swindon office.
• Competitive Package: Earn up to £40,000 plus a 10% performance bonus.

If you are looking for your next opportunity then please APPLY NOW for immediate consideration.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.