Learner Services Assistant

Network Recruitment Wales are recruiting a Learner Services Assistant for a temporary contract on behalf of one of our clients. 

Hours Per Week : 37.00
Start Date : 14/01/2025
End Date : 14/04/2025
Start Time : 08:45
End Time : 17:00


Main Purpose of Job
To work with the Senior Associate [Learning Services] to deliver a learning and development service, including the Social Care Wales Workforce Development Programme [SCWWDP].
To work as part of the Learner Service Team, collaborating across learning and development to support the delivery of programme management, underpinned by the Health and Social Care Workforce Strategy themes.
Key responsibilities
1. To assist in the delivery of learning and development interventions for the organisation and SCWWDP partners, supporting business outcomes and focused solutions.
2. To provide front line learner support to employees and external partners ensuring course bookings are managed and queries resolved within agreed timescales.
3. To be responsible for coordinating designated courses, liaising with facilitators, scheduling events, preparing joining instructions, and course resources to ensure the smooth running of learning and development activities.
4. To liaise closely with Senior Leads and Advisors and carry out arrangements for planning the delivery of learner programmes including webinars, classroom, and hybrid learning to promote a quality service for organisational and SCWWDP events.
5. To use and accurately maintain systems eg ResourceLink and other learning management systems to produce accurate records, registers and evaluations of learner participation and reporting of activity.
6. To work with the Learner Services Associate [Digital Learning & Engagement] to ensure courses are published on the Intranet and other systems in a timely way.
7. To work with the Learner Services Associate [Finance] to carry out financial activities in accordance with the Council’s Financial Procedure Rules.
8. To support wider Learner Services activities to cooperatively deliver a quality learning and development service.
9. To contribute to the development of the Learner Experience Platform & Learning Management System [LXP/LMS] and develop new skills and expertise to maintain a dynamic learning environment and transition business processes.
10. Contribute to wider People Management initiatives to deliver agreed priorities, within the scope of the post and in line with Business Plan objectives.