Customer Service Advisor
MA-42
£11.50 Per Hour
Full Time
Temporary
Loughborough, Leicestershire
Customer Service And Call Centre
Posted 3 hours ago
Expires In 29 Days
Job Description
My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.
You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.
Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.
Monday to Friday (no weekends)
Time - 09:00 - 17:30
Main Duties :
- Providing excellent customer experiences at all times
- Understanding the customers requirements and taking appropriate actions to resolve
- Verify and update the customers information on a CRM system
- Proactively offer solutions to issues that the customers might face
- Escalate to 2nd line case management team where appropriate
- Ownership of the customer experience and follow through
- Working to a high degree of accuracy
Required Skills & Experience :
- Have an ability and willingness to learn new systems and procedures
- Be computer literate, preferably with knowledge of using the internet and email
- Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
- Enthusiastic with a positive attitude
- Strong organisational skills
- Flexible and resilient
If you have the right experience and willingness to learn - Please submit your CV / call 01509 213000 / or email michelle.alburey@pertemps.co.uk
Related Jobs
Pertemps
£11.44 Per Hour
Full Time, Temporary
Bristol, Bristol
Ref 043313513
Posted 5 days ago
Pertemps
£12 Per Hour
Full Time, Temporary
Dudley, West Midlands
Ref AB-45
Posted 5 days ago
Pertemps
£24,000 Per Annum
Full Time, Permanent
Redditch, Hereford and Worcester
Ref 047110018
Posted 13 days ago
Or copy link