Tribunal and Complaints Officer – SEND

Tribunal and Complaints Officer – SEND
Location: Liverpool
Hours: 35 hours per week
Rate: £55.16 per hour
Working Pattern: Hybrid working – 1 day per week on site
Contract: Interim / short-term assignment

Reducing the number of SEND complaints and tribunals is a corporate priority. We are seeking an experienced Tribunal and Complaints Officer to provide interim, specialist support to help clear a backlog of complaints and tribunal cases within SEND.

This role is a short-term interim post, providing additional capacity and expertise. It is not anticipated to become a long-term or permanent position.

Key Responsibilities:

• Managing and progressing SEND complaints and tribunal cases
• Supporting the resolution of complex complaints in line with statutory guidance
• Preparing documentation and evidence for tribunal proceedings
• Working closely with internal teams, legal services and external partners
• Contributing to the reduction of complaint and tribunal backlogs
• Ensuring compliance with SEND legislation and best practice

Essential Requirements:

• Proven track record in SEND complaints and tribunal processes
• Strong working knowledge of SEND legislation and statutory guidance
• Ability to manage complex casework independently and to deadlines
• Excellent written and verbal communication skills
• Experience working in a local authority or similar setting

Why work through Pertemps?
By applying through Pertemps, you’ll benefit from:

• A dedicated consultant with access to roles nationwide and available whenever you need support
• A simple online registration process
• Attractive referral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

📞 To discuss this role in more detail, please contact Freya Joseph on 07471 306880 or email Freya.joseph@pprsocialcare.co.uk.