IT Support (Second Line)

Job Title: IT Support (Second Line)
Location: Worcester
Salary: £30k - £35k
Hours: Monday – Friday, 09:00 – 17:00 (30 minutes for lunch)
Permanent Contract

Job Overview:

We are seeking an experienced IT Support professional to join our team in Worcester. As a second line support technician, you will handle escalations, solve technical issues, and assist in the rollout of security and compliance measures. This role requires a self-sufficient individual who is capable of working autonomously, thinking creatively, and maintaining up-to-date knowledge of IT legislation and cybersecurity trends.

Key Responsibilities:

• Provide second line support, managing escalations, resolving technical queries, and troubleshooting problems.
• Ensure secure firewalls are established across all sites.
• Manage and oversee the implementation of the ISO 27001 system.
• Develop, implement, and manage the organisation's cyber policy.
• Liaise with our external IT support partner, LeapIT.
• Previous experience with NetSuite is preferred.
• Experience with Google G Suite (Gmail, Google Chat, Google Docs) is desirable; however, experience with Office 365 is also considered.
• Work with Windows Desktop Operating Systems (Windows 10, 11).
• Have experience with both Android and Apple iOS mobile operating systems.
• Work independently and make intuitive decisions.
• Bring innovative and creative ideas to improve IT operations.
• Stay up to date with current cybersecurity knowledge and IT legislation.

Required Qualifications & Experience:

• 3+ years of experience in IT support and systems maintenance.
• A-level or equivalent in IT or Computing.
• Strong understanding and interest in cybersecurity.

Additional Information:

• Continually improve personal skills and knowledge in line with company objectives.
• Travel to other sites may be required based on business needs.

If you are looking for an opportunity to contribute to a dynamic team and grow your IT career, we encourage you to apply.