Helpdesk Administrator

Pertemps Daventry are currently recruiting for a Helpdeak Administrator for one of our established clients in Daventry.

Contract- Until June 2025

Hours - Monday to Friday 4 hour per day 9:00am to 14:00pm or 10:00am to 15:00pm

Ideally 3 days in the office and 2 days working from home.

Pay rate £15.00phr


Job Responsabilities:

• You will be supporting our various product teams with the delivery and support of bespoke software applications.
• The role will involve a variety of administrative helpdesk tasks including but not limited to:
• Providing helpdesk support to customers by logging calls/emails on the inhouse system, allocating the calls to the relevant individual/team and tracking them to closure
• Providing updates to customers regarding the progress of their requests to ensure full resolution of issues
• Identifying and escalating situations requiring urgent attention
• Compiling and distributing the weekly Helpdesk reports
• Adding patches and software releases to our website Distributing software bulletins and industry updates to customers
• Other general administration tasks as required. We are looking for an organised, customer focused individual with a methodical approach to their work and attention to detail.

Candidate Requirements:

• Intermediate to Advandced Excel Skills, comfortable with using pivot tables and being able to track back to the data source to help identify any data errors
• Excellent communication (verbal and written) and diplomacy skills A customer focused mindset with a commitment to quality
• Excellent attention to detail
• Computer literacy with a good understanding of Microsoft Word and Excel
• An ability to multi-task. Experience supporting software development projects and/or providing Helpdesk customer support would be advantageous.

For more information please contact Niki @ Pertemps Daventry on 01327 22048