Customer Service Agent

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Agents who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £24k + Bonus paid monthly + excellent benefits
Must have at least 6 months Contact centre experience
 
Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions 
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills 
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management