Customer Service Administrator

Customer Service Administrator
Location: DE56 Belper  - Office-based (hybrid working after training)
Transport: Own transport essential

As a Customer Service Administrator, you will be responsible for managing the diaries for a team of surveyors, ensuring appointments are booked efficiently.

Duties:

• Schedule appointments
• Liaise with applicants, vendors, clients, and lenders to ensure smooth communication.
• Maintain strong working relationships with surveyors, ensuring regular contact.
• Optimise surveyors' diaries
• Provide administrative support
• Conduct follow-up calls where necessary
• Identify and escalate priority issues as needed.

Skills & Experience

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience managing multiple tasks and priorities in a fast-paced office environment.
• Excellent verbal and written communication skills.
• Strong time management and prioritisation abilities.
• Strong customer service and relationship-building skills.
• Knowledge of the Property industry desirable
• Experience in diary management.
• Influencing and negotiation skills.

Own Transport required due to location.

£24k basic plus Bonus (paid monthly)

Working hours 37.5 per week between 8.00-18.00 on a rota
Must be flexible to work outside of these hours if required (remote based)

Please click to apply or call 01332 363000 opt 3