Operations Manager

Operations Manager
📍 Droitwich
💷 £45,000 – £55,000 per annum
🕒 Full-time, Permanent
Are you an experienced operations leader with a passion for driving performance, improving service levels, and leading high‑performing teams? This is an exciting opportunity to join a busy logistics operation as an Operations Manager, overseeing day‑to‑day site activities and ensuring exceptional customer service delivery.

About the Role
As Operations Manager, you will play a key leadership role in managing all site operational activities through a team of supervisors, warehouse staff and support personnel. You will drive operational excellence, ensure compliance with health & safety standards, and support the General Manager with the delivery of customer and contractual commitments.
This role requires a hands‑on leader who thrives in a dynamic environment, builds strong relationships, and motivates teams to achieve their full potential.

Key Responsibilities

• Lead, motivate and manage operational teams to achieve daily, weekly and monthly performance targets.
• Oversee all warehouse and site management functions, deputising for the General Manager when required.
• Ensure full compliance with Health & Safety, security and Quality Management processes.
• Maintain strong customer relationships, working closely with the Customer Service team to meet KPI and service expectations.
• Support with budgeting, reporting, and KPI production.
• Manage stock control processes in line with internal systems and procedures.
• Drive continuous improvement, proactively resolving issues and implementing service enhancement plans.
• Maintain accurate operational and financial records.
• Ensure effective communication across all departments, building strong internal and external working relationships.

Skills & Experience Required

• Experience working in and supervising within a warehouse or logistics environment.
• Strong team leadership and people management experience.
• Excellent communication and customer‑facing skills.
• Good understanding of P&L, budgets, and financial processes.
• Knowledge of Health & Safety standards — NEBOSH/IOSH desirable.
• IT literate and confident with warehouse systems and Microsoft Office.
• Formal management training or qualifications ideal but not essential.
• GCSEs as a minimum; A‑Levels or degree preferred.

Willingness to undertake additional training, such as:

• CPC National Road Freight
• Known Consignor / Responsible Officer qualifications

What’s in it for you?

• Competitive salary of £45,000–£55,000
• Opportunity to make a significant impact on operational performance
• Leadership role with autonomy and development potential
• Supportive team environment with ongoing training and development