Service Coordinator

447104918

£26,000 - £28,000 Per Annum

Full Time

Permanent

Horsham, West Sussex

Customer Service And Call Centre

Posted 21 days ago

Expires In 8 Days

Job Description

Our client is looking for a Service & Operations Coordinator to join their team in Horsham. This role involves providing customer service support to new & existing clients, organise & monitor Engineering activity for works.

*Driving License is required*

The Role
  • Build & maintain strong relationships with clients, ensuring they receive excellent service
  • Manage account activity - reengaging lapsed customers & handling enquiries
  • Coordinate engineer schedules for installations, servicing & repairs
  • Prepare quotes & invoices, ensuring timely follow-ups to convert into active works
  • Liaise with warehouse team to ensure parts are available and dispatched for jobs
  • Acting as point of contact to both clients & engineers to ensure jobs are competed within SLAs, and resolve any issues that may arise

The Person
  • Organised, proactive & able to manage multiple priorities
  • Strong communication skills both face-to-face & phone
  • Previous customer service experience is a bonus!

What's in it for you?
  • Monday to Friday, 8am/8.30am - 5pm/5.30pm (rotating)
  • Salary of £26,000 - £28,000pa + commission opportunities
  • 6-month probation period with comprehensive training provided
  • 20 days holiday + BH & Christmas shutdown
  • Company social events & activities throughout the year
  • Own driving license is required

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