Customer Service Advisor

We are recruiting on behalf of a reputable healthcare insurance company in Burgess Hill, seeking a Customer Service Advisor to join their team on an initial 9-month maternity cover contract.
This is an excellent opportunity for someone with a background in customer service or insurance who thrives in a dynamic and supportive environment.

Please Note: This is a maternity cover position for 9 months initially.

Key Responsibilities:

• Provide administrative support for all insurance claims via telephone, email, and live chat.
• Assist new and existing customers, brokers, and agents with inquiries and claims.
• Open new cases and ensure accurate documentation is collated from claimants, insurers, and third parties.
• Process new business documents and maintain up-to-date records.

About You:

• Previous experience in a customer service or insurance advisor role (beneficial but not essential).
• Strong communication skills, both written and verbal.
• A professional and empathetic approach when dealing with customers.

What's on Offer:

• Competitive salary of up to £25,000 per annum (pro rata).
• Monday - Friday, 9am - 5pm, 1 hour lunch break.
• 20 days annual leave (pro rata).
• Initial 9-month fixed term contract.

If you're a proactive and customer-focused professional looking for your next challenge, we'd love to hear from you!