Supply Chain Coordinator

This is an exciting new role to lead the delivery and development of supply of materials to our Minor Capital Works and Trunk Main Leakage workstreams at Crossness Distribution Hub. You will be part of the Inventory stock management team and work in collaboration with specific attention drawn to Supply Chain aspects of stock availability and KPI analysis. You will look at root cause.

You will have responsibility of our email inbox, managing and facilitating new orders and will work to ensure action is taken and help with any resolutions to any queries.
You will determine work cancellation and engage with 3rd party to ascertain reasons for work deviations and cancellations.

What you will be doing as a Supply Chain Coordinator

• You will process all orders using Microsoft Excel and SAP so previous experience would be beneficial to this role.
• You will act as the main point of contact for our Inventory and Supply Operational team and our contracted partner (currently MGroup).
• You will interpret KPIs for all Stock movement activities and establish end to end process to ensure compliance.
• Provide support to Line Management on daily tasks.
• Monitor and manage outlook inbox to ensure timely action and resolution to ensure high levels of customer satisfaction.
• Managing order requests received from MCW TML Teams.
• Liaising with the teams regarding any queries relating to orders.
• Support expediting of supplier purchase orders to ensure timely delivery of spares via Supply Chain Process.
• Create and maintain system master data.
• Generic admin and data input and analytics.
• Liaise with Operations teams to provide insight of daily deliveries.
• Regular reporting requirements creating a dashboard and updates as required.
• Processing of orders through Microsoft Excel and SAP.
• Manage customer queries and complaints relating to spares job orders/requirements.

Location: Crossness STW, East London.

Hours of work: Monday to Friday, 36 hours a week.

What skills are we looking for?

To thrive in this role, the essential criteria you’ll need are:

• Housekeeping of master data.
• Articulate with excellent verbal, written and presentation skills.
• Passionate about understanding customers and their needs.
• SAP Knowledge.
• Ability to work under pressure and to tight deadlines.
• Excellent project and time management skills.
• Exceptional attention to detail.
• Very good working knowledge of MS office (Word, Excel, and PowerPoint)
• Organisation and Time Management.

What’s in it for you?

• Offering £33,000 to £36,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.