Contract Relationship Co-ordinator

Thames Water are currently recruiting a Contract Relationship Co-ordinator within our Renewals & Logistics department, to develop contractor relationships and contract compliance. Renewals & Logistics manages a portfolio of contracts covering a wide of operational activities including Fleet, tankering, plant and equipment hire, facilities management, waste management, grounds maintenance and many more. 

You will be responsible for monitoring the contract performance of suppliers. The role involves working closely with operational site based teams and internal commercial functions to ensure excellent standards are maintained, in line with the contract.

What you’ll be doing as a Contract Relationship Co-ordinator

Performance Monitoring:

• Monitor the performance of contractors in accordance with the relevant contract requirements (e.g. specification) in order to ensure best value and services from the contracts.
• Review contractor’s performance against KPIs and applying service level credits where applicable.
• Ensure any issues are brought to the contractors attention and are remedied in a timely manner.
• Represent Thames Water at Contract Meetings with suppliers.

Handling Complaints:

• Record, investigate and resolve complaints regarding contractors received from internal Operations teams and/or members of the public.

Auditing:

• Plan and undertake inspections, audits, reviews and other assessments relating to all services to ensure works are undertaken in accordance with the provisions in the contract and follows all relevant procedures and legislation, including health and safety and environmental.

Reporting:

• Maintain accurate and complete records of all inspections, audits, reviews and assessments and produce associated statistics and reports as may be required.
• Report on key risks and opportunities to the Contract Manager.

Commercials:

• Assist with payment queries and disputes on contract financials and work closely with OPAL Quantity Surveyors to resolve.

Continuous Improvement:

• Contribute towards and participate in the continuous improvement of the contracted services delivered by Renewals & Logistics.

Base Location & Hours – This role is Hybrid out of Clearwater Court, Reading. Working 36 hours per week.

What you should bring to the role 

To thrive in this role, the essential criteria you’ll need are:

• Previous experience of dealing with suppliers and contractors as a customer.
• Proficient in MS Office.
• Ability to communicate effectively at all levels.
• Keen attention to detail.
• Good numeracy.
• Excellent written skills.
• Driving licence is desirable but not essential.

What’s in it for you?

• Offering between £35,000 - £37,000 per annum.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Annual bonus opportunity.
• Private Medical Health Care.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.