Demand & Leakage Coordinator

This role forms part of a business-critical reporting, insight and assurance capability.

We keep track of where the water goes after it leaves our treatment works, and monitor how much is delivered to customers, and how much is lost as leakage. We provide timely and accurate information, which helps Thames Water manage its water network and helps customers save water. This is essential for ensuring Thames Water is able to provide clean, safe water now and into the future, while looking after the environment and the communities we serve.

The Co-ordinator plays a vital role in ensuring the effective delivery of leakage and demand insight initiatives by capturing and managing risks, developing actionable plans with risk owners, and prioritising new work based on impact and team capacity.

By aligning efforts across teams and focusing on the most critical issues, this role ensures that work delivers maximum value for money, adheres to schedules, and addresses the key factors affecting data quality and accuracy.

What you’ll be doing as a Demand & Leakage Coordinator

• Work Prioritisation - Oversee and coordinate the prioritisation of tasks within the work planning tool.
• Risk Management - Maintain the risk register and incident log, collaborating with stakeholders across the business to assess the impact and implications of risks.
• Action Plan Development - Design and implement action plans to support team initiatives and cross-functional improvements. Monitor progress and collaborate with other business areas to ensure successful execution.
• Transformation Coordination - Serve as a key liaison between the Leakage Transformation and Leakage Insight & Assurance teams. Provide insights and recommendations and foster strong working relationships to support the successful delivery of transformation workstreams.
• Analysis & Assurance Support - Assist the wider team with data validation, report generation, and the analysis of demand and leakage data.

This is a hybrid role based out of Clearwater Court, Reading or Swindon with requirement to be in the office once a week.

What you should bring to the role

• Previous experience coordinating work & understanding how to prioritise.
• Excellent communication and interpersonal skills with the ability to collaborate with others
• Excellent organisational, planning and administrative skills
• Working collaboratively to improve processes, systems and data
• Use of management of Planning tools, i.e MS Planner, Azure DevOps
• Understanding of basic risk management principles or previous experience with compliance & managing risk.
• Degree educated or relevant professional qualification or equivalent experience

What’s in it for you?

• Starting salary of £35,000, increasing depending on experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values.
 
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.