Electrical Technical Support Engineer

We are seeking an experienced Electrical Technical Support Engineer to be based at our Hampton  Sewage Treatment Works. You will be part of a team providing all-round technical support to the Electrical Services team, across process operations and Capital Delivery. This would include the exercise of scrutiny over the installation of new assets to ensure these are constructed and commissioned by the TWUL asset standards. The delivery of directly managed projects is included as a responsibility of this role.

At Thames Water, we operate a significant number of high voltage (HV) and low voltage (LV) electrical power networks. These important electrical assets are at the centre of the water production and waste treatment process for our 15 million customers.

As the Electrical Technical Support Engineer, your role will be to maintain the safe and reliable operation of these critical electrical assets, a high level of knowledge and skills is required in the application of electrical technology, electrical safety procedures and an understanding of the importance to provide expert support to the core process operations. The teams actively involved in the frontline operation and maintenance of the electrical assets, require a continuous level of technical support in resolving problems, implementing solutions, delivery of asset upgrade programmes and investigating unsafe or undesirable incidents.

What you’ll be doing as the Electrical Technical Support Engineer

• Provide a technical support service to support and advise on the operation and maintenance of electrical systems. Provide input to the risk management process.
• Timely input and liaison support to high voltage or complex low voltage asset upgrade schemes. Identify and deliver directly managed capital programmes.
• Carry out electrical system failure investigations or unsafe events and produce reports.
• Carry out actions as necessary to manage maintenance reports, asset registers, manuals and other technical information.
• Undertake asset assessment surveys and produce recommendations. Support site inspections and deliver solutions on actions arising.
• Coach and mentor others in preparation for appointment as Authorised Person and improved technical competence by a development plan.
• Review of risk assessments & method statements to ensure that the electrical safety arrangements are appropriate. Review contractor electrical safety procedures and safe systems of work.
• There is an expectation that the role will be part of an out of hours support system to cover the electrical networks across the business, when implemented. This role will require appointment as an Authorised Person for high voltage and low voltage networks by a development plan.

Base Location - Hampton Coal Wharf - TW12 2ES

Working hours 38 Hours Monday, plus the inclusion to an out of hours support rota for which you will receive additional payment

What you should bring to the role

• HNC, NVQ Level 3 in electrical engineering or significant related experience.
• Formal training in The Requirements for Electrical Installations BS7671.
• Appointment as an Authorised Person for high voltage or low voltage systems.
• Proven working experience of industrial electrical power and engineering.
• Understanding of the Electricity as Work Regulations and the application to the business.
• Experience in the application of electrical engineering within a large industrial utility or water company.
• Working knowledge of health and safety regulations and in particular, electrical safety rules and procedures.
• Training and operational experience as an Authorised Person.
• Engaging with process operations teams, contractors and other third parties.
• Experience in mentoring and coaching others.
• Producing maintenance and fault-finding activity reports.

What’s in it for you?

• Offering a salary up to £55,000 per annum depending on skills and experience, plus a car allowance, tools, and PPE.
• Annual Leave 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.