OT Network Systems Engineer

OT systems are deployed throughout Thames Water’s geographical region, enabling the remote monitoring, control, and data acquisition of thousands of water and wastewater collection, treatment and distribution assets, gathering data insight from over 2.1 million data points.  

The demand for Operational Technology solutions across the Water Utility industry is increasing significantly, and it is recognised that OT is critical in enabling us to achieve our strategic goals (including reducing leakage and pollution). We aim to embrace and adopt new technologies to drive a digital transformation so we can exceed our customers’ expectations. 

What you’ll be doing as an OT Network Systems Engineer

• Act as SME on all matters of Network, Routing and Switching, providing Technical Support for the Thames Water Operational teams as well as the OT wider team.
• Supporting all Network assets and systems to ensure 99.98% availability.
• Lead and coordinate the Operational Technology Change Management and Risk Assessment procedure to minimise the impact of Network changes on operational systems.
• Maintaining the Network Assets, Systems, firmware and configuration standards, processes and procedures to support OT and the operational business.
• Provide technical support in design and delivery including both high- and low-level design as required.
• 24/7 Out-of-hours emergency support and fault rectification for the Organisational Management Control room.
• Identify, get approval for and Implement security improvements.
• Audit and Management of Network System Security.
• Audit & Management of Network System Licences.
• Audit and management of Network Equipment obsolescence.

Base location – Hybrid – Hampton Coal Wharf TW12 2ES.

Working pattern – Out-of-hours call out.  (1 week in 5 once trained)
Requirements for the role – MUST have a UK valid driving licence.

What you should bring to the role

Essential

• Experience in maintenance or technical delivery of network equipment within a large enterprise business.
• Troubleshooting, Fault finding, Route Cause Analysis, and Report writing will also be a regular feature of this role.
• Excellent Microsoft OFFICE skills including email as well as VISIO.
• A full UK, driving license is a requirement for this role as you will be required to provide out-of-hours support on a standby basis, for which you will receive an additional payment.
• CCNP, CCNA Minimum, CheckPoint CCSE, CCSA Minimum and the ability to demonstrate keeping up with industry best practices are essential.

Desirable

• Educated to HNC level or equivalent in a relevant technical area.
• Good knowledge of IP communications, LAN, WAN and mobile communications including their application, alongside knowledge of, or the ability to learn the industry-specific SCADA systems.
• Knowledge of the water industry, utility sector or similar.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.