Application Support Analyst

Application Support Analyst
Location: Meriden, Solihull  (On-site)

We are seeking a proactive Application Support Analyst to join our team and provide expert technical support for business-critical applications. The ideal candidate will have a strong background in 2nd or 3rd line technical support, with expertise in troubleshooting software issues and enhancing system functionality.
Key Responsibilities:

• Provide 2nd and 3rd line support for application-related issues, ensuring timely resolution.
• Troubleshoot and resolve software problems, identifying root causes and implementing solutions.
• Work with Power Platform, Dynamics Sales, and Plugins to configure and enhance system performance.
• Collaborate with development teams and business stakeholders to support application improvements.
• Manage system upgrades, patches, and enhancements.
• Document issues, resolutions, and best practices to improve future support.

Key Skills & Experience:

• Strong experience in Power Platform, Dynamics Sales, and Plugins.
• Proven expertise in 2nd or 3rd line technical support within a software/application environment.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills to liaise with stakeholders and technical teams.
• Experience with ITIL processes and best practices (desirable).

Salary & Benefits:

• Competitive salary (to be discussed).
• Career progression and development opportunities.
• 24 days holiday plus bank holidays

If you're passionate about application support and have a strong background in troubleshooting software, we’d love to hear from you!