Customer Service Administrator

Job Title: Customer Service Administrator 
Salary: £26,700 per annum 
Location: Swindon 
Contract: Permanent
Hours: 39.5 hours per week (Rotating shifts 2 weeks – earlies & lates)

• Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 5:00 PM
  
  
• Monday – Thursday 9:00 AM – 6:30 PM, Friday 9:00 AM – 6:00 PM
  
  

Swindon Pertemps are currently recruiting in the SN5 for a customer service administrator. If you thrive in a fast-paced environment and have excellent communication skills, this role is for you!

• Healthcare (bupa)
  
  
• On -site gym
  
  
• Quite room for relaxation
  
  
• Break areas with pool and darts
  
  

Key responsibilities

• Handling customer calls, scheduling, and prioritising work
  
  
• Managing diaries and booking appointments
  
  
• Taking payments and processing invoices
  
  
• Keeping customers informed of any delays or updates
  
  
• Ensuring accurate data entry and maintaining records
  
  
• Creating and processing daily reports to meet deadlines
  
  
• Coordinating and supporting Field Support Engineers’ schedules
  
  
• Placing warranty and service calls for engineers
  
  
• Assisting sales teams in promoting products to customers
  
  

About the right candidate:

• Flexible and adaptable to different tasks
  
  
• Bubbly with a positive attitude
  
  
• Motivated to Learn and develop new skills
  
  
• Polite and professional in customer interactions
  
  
• Resilient when handling complaints and queries
  
  

If you have a strong phone manner, experience in customer complaints, scheduling, and appointment booking – we want to hear from you! Call Pertemps Swindon and ask for Snix if you want to discuss further.