SC Cleared Tech 2

We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please not you must have active SC Clearance and a manual driving license for this role.

Responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or the companies own

Experience:

• Basic IT knowledge
• Great Customer facing skills / can do attitude
• Organised
• SC Cleared
• Manual Driving License
• ServiceNow Knowledge (ideal not essential)
• 90% of role will be travelling around the area (hub/spoke model)  handing out End user devices/peripherals

This is an umbrella contract, the role is Inside IR35