IT Hardware Engineer

216100924

£24.66 Per Hour

Full Time

Temporary

Worcester, Hereford and Worcester

Posted 14 hours ago

Expires In 28 Days

Job Description

We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location.

Tech bar support essential – software and hardware support.

· Tech bar - Hours 07.45 – 17.00 : Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
· Assistance with IT related queries & general basic enquiries
· Assist users logging into and logging tickets within service Now
· Complete administration within Service Now (log/update and close tickets)
· To look up and check progress of IT support calls if requested.
· Hardware diagnostics : carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
· Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
· Install & troubleshoot software.
· Office 365 suite knowledge for troubleshooting.
· Basic Use of Active Directory – EG: PW resets, Bit locker recovery
· Basic use of SCCM
· Basic use of Nexthink
· NHS mail administration (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
· Troubleshoot/fix MFA issues
· Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.

· Basic Mobile phone support
· Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/ perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
· Digital Dictation : create user accounts, add typist access and configure Olympus dictation devices