IT Tech Bar Engineer

216100903

£18.13 Per Hour

Full Time

Temporary

Worcester, Hereford and Worcester

Posted 15 days ago

Expires In 13 Days

Job Description

We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.

DUTIES:

Assistance with IT related queries & general basic enquiries
Assist users logging into and logging tickets within service Now
Complete administration within Service Now (log/update and close tickets)
To look up and check progress of IT support calls if requested.
Hardware diagnostics : carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
Install & troubleshoot software.
Office 365 suite knowledge for troubleshooting.
Basic Use of Active Directory – EG: PW resets, Bit locker recovery
Basic use of SCCM
Basic use of Nexthink
mail administration (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
Troubleshoot/fix MFA issues
Educating users in; logins, mail, MS Teams, outlook, Cisco VPN