Customer Service Advisor

Customer Service Advisor
We are currently looking for a Customer Service Advisor to join a dynamic team based in West Molesey. We are looking to speak with full-time candidates who can be flexible to work most weekends. 
This is a brilliant opportunity with plenty of room to progress your career in a leading storage company. 

Responsibilities: 
This is a highly varied role role: part customer service, part sales and part  facilities management. This is a truly unique job and no day is exactly the same. 
Here are some of the things you’ll get up to day-to-day:  

• With a good understanding of the customers’ needs you’ll help them decide what the best solution is for them 
• You’ll maximise sales at every opportunity through promoting our products and services 
• You’ll offer the highest quality of customer service in person, via email or phone.
• Completing daily health and safety walk rounds you’ll help to maintain the general cleanliness of the site 
• You’ll carry out general administrative tasks on our database  

Who we’re looking for 
You will be:

• Friendly, warm and you enjoy meeting people from different walks of life 
• A great listener with a genuine interest in helping people
• Able to work well both on your own and as part of a close-knit team
• Hungry to learn and wanting to expand your skill set
• Good at managing your time
• Experience as a Customer Service Advisor would be preferred 

What we can offer you

• Quarterly bonuses averaging around 10-12% a year of salary 
• Additional day off for your birthday 
• Great pension and share save schemes 
• Travel benefits - cycle to work scheme/ free on site parking and season ticket loans 
• Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave 
• Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering