Administrator

Job Title: Administrator
Location: Newport, NP10 8FZ (Hybrid working model)
Salary: £12.60 per hour
Contract Duration: 12 months (subject to Security Clearance)
Proposed Start Date: Subject to clearance (SC required)
Working Hours:

• Monday – Thursday: 7:30am – 3:30pm
• Friday: 7:00am – 3:00pm

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Role Overview

We are seeking a highly organised and detail-oriented Administrator to join our client’s team in Newport. This role is essential in supporting the smooth delivery of transaction processing services to a range of clients.
You will be responsible for a variety of administrative and operational tasks, ensuring accuracy, consistency, and excellent service. Working as part of a supportive team, you will handle routine tasks and escalate non-standard issues as required.

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Key Responsibilities

• Process work in line with agreed procedures and business rules (including calls, emails, queries, and transaction processing).
• Maintain accuracy and quality in all outputs.
• Resolve queries and escalate to management where necessary.
• Prioritise and schedule daily workloads effectively.
• Distribute information or work to colleagues as required.
• Maintain and update records in databases and manual systems.
• Liaise with internal and external clients professionally.
• Print and post reports, invoices, and data daily.
• Support line managers with additional administrative tasks.
• Ensure compliance with audit requirements and deadlines.
• Identify and suggest process improvements where possible.

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Essential Skills

• Strong attention to detail.
• Ability to work effectively both independently and within a team.
• Excellent communication skills (verbal and written).
• Strong organisational and time-management skills.
• High-quality customer service skills, building trust and confidence.
• Ability to apply policies and procedures consistently.
• Problem-solving skills with a proactive approach.
• Accurate record-keeping and timely task completion.

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Desirable Skills

• Confident in following established processes.
• Numeracy skills.
• Ability to navigate and understand relevant systems.

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👉 Apply Now to be considered for this exciting 12-month Administrator role in Newport.