Contact Centre Assistant

Contact Centre Assistant

Location: Newport (NP10) – Hybrid (2 days in the office, 3 days from home – currently Thursday & Friday in-office, subject to change)

Salary: £12.60 per hour

Contract: 12 months (365 days) – potential for extension

Start Date: Subject to clearance (SC clearance required)

Hours: Monday to Friday, 8:00am – 6:00pm (flexibility required)

 

We’re looking for a customer-focused Contact Centre Assistant to join our clients team in Newport. You’ll be part of a busy, supportive environment, handling calls, live chat, and emails while delivering exceptional service to their clients. This is an excellent opportunity for someone with great communication skills, a keen eye for detail, and a proactive approach to problem-solving.

 

What You’ll Do

• Handle incoming/outgoing calls and live chat within agreed service levels.
• Respond to emails and internal service requests promptly and accurately.
• Use internal systems to resolve or escalate queries as needed.
• Maintain a customer-first approach, ensuring every interaction is professional and helpful.
• Identify opportunities for process improvements and contribute to positive change.
• Support your team during peak times to ensure targets are met.
• Manage your workload effectively, prioritising tasks to meet deadlines.
• Maintain accurate records for audit purposes.
• Liaise with internal and external stakeholders.

We’re looking for someone who is:

• Highly attentive to detail with strong organisational skills.
• An excellent communicator, both written and verbal.
• A team player who’s flexible, reliable, and proactive.
• Confident in applying policies and procedures consistently.
• Skilled in problem-solving and able to work to quality standards.
• Comfortable working in a structured environment with clear targets.

If you’re ready to bring your customer service skills to a dynamic and friendly team, apply today and help deliver outstanding service every time.