Part-Time Trade Counter Assistant

Job Title: Part-Time Trade Counter Assistant
Location: Edinburgh
Salary: £13.60 per hour
Shifts: Hours between Monday to Friday, 9am–4pm
Contract: Permanent


We are seeking a motivated and customer-focused Trade Counter Assistant to join our client’s team in Edinburgh. The successful candidate will play a key role in delivering excellent service to customers both face-to-face and over the phone, maintaining stock levels, and supporting the day-to-day running of the business.

Key Responsibilities:

• Provide outstanding customer service in person and over the phone.
• Handle cash and operate till systems accurately.
• Offer knowledgeable advice on products and services.
• Process customer orders, purchases, and returns efficiently.
• Maintain and manage stock levels within your area of responsibility.
• Take a proactive approach to sales opportunities, identifying ways to grow business and enhance the customer experience.
• Ensure the store is clean, organised, and well-presented at all times.
• Support colleagues and contribute to a positive team environment.
• Assist with stock deliveries and manual handling – heavy lifting may be required.

Essential Requirements

• Must be computer literate.
• Comfortable speaking with customers both face-to-face and over the phone.
• Experience in cash handling and operating till systems.
• Excellent communication and interpersonal skills.
• Reliable, enthusiastic, and able to work independently and as part of a team.
• Physically capable of performing manual handling tasks.

Desirable Requirements

• Full UK driving licence.
• Forklift experience or valid forklift licence preferred.
• Previous experience in a retail, trade counter, or merchant environment.