Contact Centre Advisor

CALL CENTRE ADVISORS
FULL TIME
MUST BE ABLE TO START 17th MARCH 2025

Pay £11.71 per hour, overtime on increased pay
37 hours per week between 6am and 10pm over 5 days out of 7, Monday to Sunday
Sunderland  - Free parking available, good transport links
Temporary to Permanent
Excellent training & development

Training - 4 weeks full time training.

We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients Northern Powergrid. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.

Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before.

Opportunities and excellent training will be given to those without call centre experience.  However good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.

Key Responsibilities:

• Deliver excellent customer experience in line with the company's Quality Framework
• Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
• Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
• Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
• Liaise with internal departments and external companies to ensure a seamless and consistent service for customers

If this role sounds of interest to you then please do not hesitate to apply and we can discuss further. Alternatively contact Angela Sinton on 0191 255 7977