Customer Sales Advisor

We’re looking for an enthusiastic and customer-focused Customer Sales Advisor to support our growing Contract Catering / Compass division. In this office-based role, you’ll manage a portfolio of customers, provide outstanding service, and help drive sales performance. It’s ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building long-lasting client relationships.

🔑 Key Responsibilities

• Answer incoming calls within 3 rings
  
  
• Respond to customer emails within 24 hours
  
  
• Action credit control notes within 48 hours
  
  
• Accurately process customer orders and minimise errors
  
  
• Create quotations within 48 hours and look to maximise spend
  
  
• Keep internal systems updated with accurate and relevant information
  
  
• Identify new business opportunities from inbound and outbound calls
  
  
• Promote exclusive brand products where appropriate
  
  
• Offer suitable alternative products to avoid backorders
  
  
• Manage customer communication around backorders professionally
  
  
• Use marketing materials to support customer engagement and conversion
  
  
• Handle live chat in accordance with the team rota
  
  
• Provide support to National Account Managers and Executives with product sourcing, tenders, etc.
  
  
• Make proactive outbound calls to trading customers to generate sales
  
  
• Work to and achieve agreed KPIs
  
  
• Attend regular one-to-ones to review performance and training needs
  
  
• Follow all procedures as outlined in the Sales Desk Quality Manual
  
  
• Maintain a positive and professional attitude at all times
  
  

👤 Person Specification✅ Essential Attributes

• Excellent communication skills – both verbal and written
  
  
• Confident using computers and technology
  
  
• Previous experience in a customer service or office-based sales environment
  
  
• Comfortable with both incoming and outgoing phone calls
  
  
• Exceptional attention to detail and accuracy
  
  
• Ability to meet targets and manage workload effectively
  
  
• Strong organisational skills and time management
  
  
• Self-motivated and able to work both independently and as part of a team
  
  
• Positive attitude and willingness to learn
  
  

🌟 Desirable Attributes

• Knowledge of the catering equipment or foodservice industry
  
  
• Experience in meeting revenue targets and KPIs
  
  
• Strong analytical and administrative abilities
  
  
• Tenacious, methodical, and structured approach
  
  
• Adaptable and open to change
  
  
• Willingness to work additional hours when needed
  
  
• Honest, enthusiastic, and reliable