Welsh Speaking Customer Service Advisor

Welsh Speaking Customer Service Advisor 

Location: Cardiff – Hybrid/work from home
Pay Rate: £15.04 per hour
Contract: Temporary – until 31st March
Hours: Monday to Friday
Start Date: ASAP

Join a Dynamic Customer Hub Team in Cardiff 

Are you fluent in Welsh and English, passionate about helping people, and confident handling a variety of customer enquiries? Pertemps is recruiting for a Welsh Speaking Customer Service Advisor to join a busy public sector organisation based in Cardiff. This is a fantastic opportunity to make a difference, support Welsh-speaking communities, and gain valuable experience in a supportive and professional environment.

You’ll play a key role within the Customer Hub Team, responding to a range of customer enquiries, processing licence and permit applications, and ensuring accurate information is captured across internal systems.

 
What’s in it for you: 

• £15.04 per hour
• Hybrid working / work from home opportunity
• Immediate start – temporary contract until 31st March
• Full training and ongoing support
• Accrued holiday pay and pension access
• Weekly or monthly pay – you decide!
• Support from local consultants and a trusted branch network across the UK

Key Responsibilities:

•  Respond to a wide variety of customer enquiries via phone, email, and digital channels
• Process permit and licence applications accurately and efficiently
• Manage and update customer information across internal systems
• Capture and input data with a high degree of accuracy
• Support colleagues within the Customer Hub Team to ensure service targets are met
• Handle customer queries professionally and ensure timely resolution

About You 
To succeed as a Welsh Speaking Customer Service Advisor, you’ll bring:

• Fluency in both Welsh and English (spoken and written)
• Strong communication and problem-solving skills
• Excellent attention to detail and data accuracy
• Confident IT skills, including Microsoft Office applications
• Ability to manage multiple enquiries and meet strict deadlines
• A positive, proactive, and customer-focused attitude

Interested? 

If you’re interested, apply today, email george.bradbury@pertemps.co.uk, or call our office on 02920 220 776.