Customer Service Support Administrator

Job Title: Customer Service Support Administrator
Location: Keighley
Hours: 37 hours per week, Monday to Friday, 8:30 AM to 4:30 PM
Start Date: As soon as possible
Job Type: Full-time, Office-based (Flexi Time and Agile Working may be offered after probation period)
About the Role:
We are seeking a dedicated and organized individual to provide administrative support to our Field Operations regional teams. This role involves working closely with colleagues based both in our offices and out on site. The successful candidate will assist in various administrative tasks, ensuring smooth operations and compliance with industry standards.
Key Responsibilities:

• Processing purchase orders for multiple departments.
• Payment of service providers using CRM & CFS systems.
• Assisting with the planned power cut process, including raising jobs in an in-house system and producing letters in accordance with OFGEM standards.
• Participating in Call Centre overflow, speaking to customers during peak periods and large power cuts.
• Supporting the Street Lighting faults process in accordance with OFGEM standards, using CRM & CFS.
• Supporting the third-party damage process, collating costs to invoice to the third party.
• Supporting the Streetworks process, dealing with permits, local authorities, and service providers.
• Assisting with stationery ordering and postal duties.
• Liaising with site staff via telephone.

The successful applicant may assist in any of these processes (with training) depending on business needs. This list is not exhaustive and other tasks may be assigned as required.
Key Competencies:

• Proven background in administration.
• Strong IT skills.
• Good planning and organization skills.
• Strong written and verbal communication skills.
• Confident team player.
• Desire to learn and develop.

 
How to Apply:
If you are interested in this exciting opportunity, please click to apply or call Pertemps Leeds and ask for Charlotte.