Customer Service Coordinator

We’re currently recruiting for a Customer Service Co-ordinator, an office-based role in Redditch, offering a salary of £30,000–£35,000 depending on experience.

This is an ideal role for someone who thrives in a fast-paced environment, enjoys being the go-to person behind the scenes, and takes real pride in delivering an exceptional customer experience.

Customer Service Coordinator
You’ll coordinate service schedules, manage technical interventions, and ensure customers receive smooth, professional support at every step.

Customer Service Coordinator Key Responsibilities:

• Act as the main point of contact for all service coordination
• Manage service requests from first call to final resolution
• Schedule installations, planned maintenance, and technical interventions
• Track orders and keep customers updated on timelines
• Work closely with technical teams and field engineers
• Capture customer feedback and help drive service improvements
• Ensure every case is completed professionally and every customer feels valued

The successful Customer Service Coordinator will have:-

• Experience in customer service or service coordination, ideally in a technical/industrial environment
• Excellent communication skills and a friendly, professional approach
• Strong organisational skills with the ability to manage multiple priorities
• Confident with CRM systems and Microsoft Office (Salesforce/SAP are an advantage)
• A proactive, solution-focused mindset
• A team player who thrives in a collaborative environment

If you think you have the skills and experience that my client is looking for then please do not hesitate to click APPLY with your updated CV and I will be in touch soon.