Customer Care Administrator
047110295
£12.50 Per Hour
Full Time
Temporary
Redditch, Hereford and Worcester
Administration
Posted 2 hours ago
Expires In 29 Days
Job Description
Location: Redditch, B98
Contract Type: Temporary (3–4 weeks)
Start Date: Monday, 13th October 2025
Pay Rate: £12.50 per hour
Working Hours: Monday – Friday 7:30am – 4:30pm (Flexibility available)
Overview
We are recruiting on behalf of our client for a Customer Care Administrator to support their team during a busy period. This is a temporary assignment for 3–4 weeks, based at their site in Redditch (B98).
The ideal candidate will be organised, communicative, and confident liaising with internal teams and external customers. You’ll play a key role in ensuring the smooth coordination of the customer care function.
Key Responsibilities
- Liaise internally with Contract Managers and Supervisors to ensure smooth information flow.
- Communicate externally with clients and customers, providing timely updates and support.
- Schedule the Customer Care Team, making sure resources are allocated efficiently.
- Keep weekly schedules and internal trackers up to date.
- Manage and update client portals, ensuring accurate and timely information.
- Handle inbound calls, responding professionally and resolving or directing queries as appropriate.
- Excellent communication skills – both written and verbal.
- Strong organisational skills – able to prioritise tasks and manage multiple responsibilities.
- Confident dealing with both internal teams and external customers.
- Good IT skills, including MS Office and the ability to quickly learn internal systems.
- Previous experience in a customer service, administration, or scheduling role is preferred.
- Able to hit the ground running with minimal supervision.
- This role is based fully on-site in Redditch (B98).
- Free on-site parking may be available (please confirm if needed).
- This is a short-term cover role and would suit someone available to start 13th October with full availability for 3–4 weeks.
To apply, please click "APPLY" or send your CV to dylan.helena@pertemps.co.uk and confirm your availability to start on 13th October. Early applications are encouraged due to the short-term nature of the contract.
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