Product Support Specialist

We are recruiting a Product Support Specialist to work for a leading company based in Kingswinford. This is an office-based role. you will report into the Technical Manager.

You will be responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.

Main Responsibilities

• Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
•  Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
•  Maintain good customer relations by presenting a professional, efficient, and helpful service.
•  Assist in the preparation and presentation of technical training courses and exhibitions when required.
•  Provide onsite training for engineers and operators as directed by the Technical Manager.
•  Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
•  Provide cover for absence of other Technical Staff as directed by the Technical Manager.
•  Ensure that each nominated account has the appropriate level of technical support.
•  Ensure all personal expenditure is conducted within company policy.
•  Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the competitor comparison file.
•  Responsible for regularly reviewing the client database to ensure it is updated to create a market specific" mailing list for future technical communications.
• o Attend regular reviews with the Technical Manager to identify training requirements as well as setting "smart objectives" and planning your personal development.
• o Contact Key Customers regularly to ensure satisfaction of the departments/Company's service.
• o Any other Duties as requested by the Technical Manager.

Academic Qualifications/Experience

 5 "A-C GCSE grades with proven skills in electrical/mechanical disciplines
 Previous experience in fault finding vending equipment and working in a customer facing environment is essential.


Required Competencies

•  Knowledge of electro/mechanical vending / HoReCa equipment
•  Fault Finding & Correction of vending / HoReCa equipment.
•  Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
•  Ability to communicate with customers at all levels.
•  Delivery of effective training of vending / HoReCa equipment
•  Communication with internal departments
•   Microsoft office applications to good standard. Excel & PowerPoint
•  Help Desk System (Salesforce)
•  Technical Database (Salesforce)
•  Planning & Organisation
•  Time Management

In return we will provide full product support and training, the opportunity to work for a highly stable company and an excellent remuneration package.