Customer Co-ordinator

Job Title: Customer Service Coordinator
Pay rate: £13 per hour
Location: Yate, Bristol
Start: First week of July
Duration: 8-weeks with potential of extension
Hours: Monday to Friday, 08:30 - 17:00


Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring a responsive and effective service as part of the helpdesk team.

Key Responsibilities:

• Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe.
• Investigate and resolve queries by identifying root causes and proposing solutions.
• Coordinate customer deliveries.
• Log helpdesk issues in the system and track all correspondences.
• Manage queries diligently until resolution.
• Maintain accurate records of key activities.

Requirements:

• Proven experience in administrative roles or customer service environments.
• Strong organisational skills with the ability to multitask in a fast-paced setting.
• Excellent communication skills, both verbal and written.
• A proactive, can-do attitude, with a keen eye for detail.
• Strong team player with excellent relationship-building capabilities.

Free onsite parking is available in this role. Please click apply for immediate consideration and a chance to join a friendly and innovative team with potential for long term growth.