Administrator

We are looking for a proactive and detail-oriented Administrator to join a small friendly team, to work 10.30am - 5.00pm Monday to Friday - Office based

As an Administrator, you will play a key role in processing customer orders, liaising with customers, handling enquiries, and providing essential support to the Customer Services Manager and Logistics Manager. Additionally, you will help maintain their social media presence and produce reports to aid decision-making.
If you are an enthusiastic and proactive individual with a passion for customer service and administration, we’d love to hear from you!

Key Responsibilities:
Process customer orders efficiently and accurately.
Liaise with customers via phone and email to confirm orders, provide updates, and resolve queries.
Handle customer enquiries in a professional and friendly manner.
Support the Customer Services Manager with administrative tasks as required.
Assist the Logistics Manager with administrative duties, ensuring smooth order fulfilment.
Maintain accurate records and documentation related to shipments and deliveries.
Update company social media platforms with engaging and relevant content.
Monitor social media engagement and respond to customer interactions where needed.
Generate and maintain reports on customer orders, service performance, and other key metrics.

Key Skills & Experience:
Previous experience in an administrative or customer service role.
Strong communication skills with a professional and friendly manner.
Excellent organisational skills and attention to detail.
Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point) and ability to learn new systems quickly.
Experience with social media management is desirable.
Ability to multitask and work in a fast-paced environment.

What We Offer:
A friendly and supportive team environment.
A varied role with exposure to different aspects of the business.
Free Onsite Parking