Complaints handler

Complaints Handler – Temporary Ongoing Contract

📍 Location: Birmingham Business Park (Fully Office-Based)
💰 Pay Rate: £12.50 per hour
⏳ Contract Type: Temporary Ongoing

Are you an experienced Complaints Handler looking for your next opportunity? Our client, a well-established business based at Birmingham Business Park, is seeking a customer-focused professional to join their team on a temporary ongoing basis.

Key Responsibilities:

• Logging and accurately recording complaints, ensuring a thorough investigation and resolution process.
• Managing complaints within set timelines and providing clear customer feedback.
• Working with internal and external stakeholders to ensure fair and impartial handling of all cases.
• Identifying root causes of complaints, monitoring trends, and highlighting areas of concern.
• Acting as a Subject Matter Expert (SME) in customer dissatisfaction, supporting and guiding teams across the business.
• Assisting the Quality Management Systems (QMS) team in process improvements, reporting, and developing best practices.

What We’re Looking For:

• Minimum 3 years’ experience in a customer-focused role, ideally handling complaints and dispute resolution.
• Strong problem-solving and analytical skills, with the ability to present evidence-based conclusions.
• High attention to detail and the ability to manage multiple cases while meeting deadlines.
• Excellent written and verbal communication skills, ensuring clear and professional interactions.
• Experience in monitoring trends, reporting data, and suggesting process enhancements.
• A proactive and adaptable approach, with the ability to work both independently and as part of a team.

Additional Details:

• Fully office-based role at Birmingham Business Park.
• Temporary ongoing contract with an immediate start available.
• Competitive hourly pay of £12.50 per hour.

If you have the skills and experience required, apply today!