Customer sales advisor

Job Title: Customer Sales Advisor
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3

Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.

Key Objectives

• Deliver an exceptional customer experience at all times
• Maximise sales and support the achievement of store financial targets
• Recognise and act upon opportunities to increase occupancy and revenue
• Maintain high standards of presentation and cleanliness
• Ensure full compliance with health & safety guidelines for staff and customers
• Follow all operational procedures and company policies consistently

Main Responsibilities

• Respond to sales enquiries over the phone and face-to-face, advising on available services
• Maximise every customer enquiry to achieve personal and team sales targets
• Carry out administrative duties to ensure compliance with company procedures
• Maintain a clean, organised, and professional environment
• Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
• Forklift operation as required (training will be provided if applicable)
• Implement and follow procedures to minimise and recover bad debt
• Conduct regular physical inspections of the premises and customer areas
• Perform general housekeeping and other ad hoc tasks as needed

Person Specification

• To succeed in this role, candidates should demonstrate:
• Strong written and verbal communication skills
• Ability to speak clearly and actively listen to customer needs
• Self-discipline, organisation, and attention to detail
• Comfort working both independently and within a small team
• Ability to confidently represent company services following training and induction