Customer Order Administrator

033119336

£26,000 - £28,000 Per Annum

Full Time

Permanent

Telford, Shropshire

Administration

Posted 4 hours ago

Expires In 29 Days

Job Description

We have a great opportunity for a proactive and detail-oriented Customer Order Coordinator to join a friendly, dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and is keen to develop a deep understanding of customer order processes, products, and systems.

What you’ll be doing:
  • Manage and process customer orders – directly or via sales teams or customer portals.
  • Monitor shared team inboxes, ensuring emails are handled efficiently and professionally.
  • Review orders against business and production guidelines, ensuring accuracy and alignment with factory capacities.
  • Spot inconsistencies or issues with product codes or order details and proactively seek resolution before processing.
  • Juggle multiple priorities – handling live customer queries, processing new orders, and supporting the team in a busy, fast-moving environment.
  • Learn to navigate SAP and understand how orders flow from entry to completion and invoicing.
  • Ensure data is handled and stored correctly, in line with GDPR and company policies.
  • Keep customer platforms up to date, accurately entering and retrieving information as needed.
  • Contribute ideas to help improve processes within the team and across the business.
What we’re looking for:
  • Strong organisational skills with an eye for detail
  • Excellent written and verbal communication
  • A proactive mindset and willingness to learn
  • Ability to multi-task and remain calm under pressure
  • Experience in customer service, sales support, or order processing (SAP knowledge is a plus)
  • Comfortable using multiple systems, platforms, and portals
  • A collaborative team player with a continuous improvement approach

This is an office based role working Monday to Friday